Refund Policy
Last updated: July 1, 2025
7-Day Money Back Guarantee
We stand behind the quality of our AI-powered website analysis. If you're not completely satisfied with your report, we'll refund your money within 7 days of purchase.
1. Refund Eligibility
You are eligible for a full refund if you request it within 7 days of your purchase date. This applies to both our Basic Report ($9.99) and Full Enterprise Report ($29.99).
Eligible for refunds:
- Purchases made within the last 7 days
- Technical issues that prevented report delivery
- Unsatisfactory analysis quality
- Service not meeting expectations as described
2. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your order confirmation email or transaction ID
- The email address used for the purchase
- Reason for the refund request
- Any specific feedback about the service
3. Refund Processing
Once we receive your refund request, we will:
- Review your request within 24 hours
- Confirm eligibility based on our refund criteria
- Process the refund back to your original payment method
- Send you a confirmation email once the refund is processed
⏱️ Refunds typically take 3-5 business days to appear in your account, depending on your payment provider.
4. What's Not Covered
While we strive to accommodate all reasonable refund requests, the following situations are not eligible for refunds:
- Requests made more than 7 days after purchase
- Reports that were successfully delivered and met the described specifications
- Changes in business needs or strategy after receiving the report
- Disagreement with AI analysis methodology (our AI uses industry-standard practices)
Still Have Questions?
Our customer support team is here to help. We're committed to ensuring you have a great experience with AIDE.